Caliber Collision
CustomerServiceConsultant
“Customer Service Consultant at Caliber Collision. Skills: customer service, communication. perform all-purpose duties. properly greeting customers in person or on the phone”
Industry & Context.
Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs., Be able to understand instructions – written and verbal, Can prioritize competing tasks and adapt easily to a fast-paced environment
What They're Looking For.
Must Have
Must have a valid driver’s license and be eligible for coverage under our company insurance policy, Must be eligible to work in the U. S. with no restrictions.
Nice to Have
2+ years of customer facing sales experience a plus
What You'll Do.
perform all-purpose duties
properly greeting customers in person or on the phone
determine their needs
immediately respond by providing guidance and assistance as required
assisting Collision Estimators by handling drop-offs
mapping/marking and photographing vehicles
arranging customer transportation
performing active customer deliveries
effectively communicating with customers
teammates and vendors to ensure correct and efficient repairs
adhering to all Caliber’s Standard Operating Procedures
insurance partners and industry guidelines/standards
How You'll Work.
Team & Collaboration
communicating with customers, clients, teammates and vendors
Communication Scope
effectively communicating with customers, clients, teammates and vendors
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