Customer Service Client
CustomerServiceClientCRMIssyLesMoulineauxH/F
“Customer Service Client - CRM - Issy-Les-Moulineaux H/F at Customer Service Client. Skills: Customer Service, Sales Administration, Logistics. Answer customer phone calls. Handle customer complaints”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Bac +2 to Bac +5, Several years of experience in a similar role, Previous experience in Customer Service / Sales Administration (ADV) logistics, Good level of English, written and spoken (fluent), Comfortable with the Windows Office suite, Product/medical device domain sensitivity, Experience in the sector
Nice to Have
Knowledge of SAP or another ERP like Oracle
What You'll Do.
Answer customer phone calls
Handle customer complaints
Trigger delivery urgencies
Manage order anomalies
Manage order blockages
Manage stock shortages
Track price discrepancies
Follow reception procedures
Follow verification procedures
Follow invoice creation procedures
Edit proforma invoices
Reconcile depot inventories
Reconcile customer stock inventories
Manage a large volume of emails
Liaise with transport companies
Investigate complaints
Track delivery urgencies
Create product quality return declarations
Track product quality return declarations
Assist in training new customer service representatives
How You'll Work.
Team & Collaboration
Collaboration with sales force
Communication Scope
Internal contacts; External contacts
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