CustomerServiceClerk

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! **Location:** 1133 Kingwood Avenue - Norfolk, Virginia 23502 * **Position Summary:** This role is responsible for supporting Customer Service activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties. **Here’s what you’ll do:** * Answer and respond to all incoming customers' telephone calls and emails in a courteous and professional manner. * Maintain documentation of inquiries, requests and issues in customer interaction tracking database. * Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision. * Ensure customer issues are addressed in a timely manner; follow issues through to completion and partner with other departments as necessary to ensure resolution. * Work with customers and/or other departments to ensure communication and status updates of issue resolution. * Enter orders into the system as re