Weploy
CustomerServiceCentreConsultant
“Customer Service Centre Consultant at Weploy. Skills: customer-focused problem solvers, empathy, resilience, thinking on your feet. Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries. Triage customer situations and coordinate appropriate support services”
What You'll Achieve.
meeting quality, compliance, and service standards
Industry & Context.
problem-solving; Ability to problem solve and think on your feet
Rotating shifts between 6am–8:30pm Monday to Friday, Opportunity for weekend shift at double pay
What They're Looking For.
Must Have
Permanent work eligibility essential, Commitment to rotating rosters between 6am–8:30pm after training
Nice to Have
Previous customer service or contact centre experience preferred, hospitality, retail, administration, or service backgrounds also encouraged to apply
What You'll Do.
Handle inbound calls relating to roadside assistance
and general customer enquiries
Triage customer situations and coordinate appropriate support services
Liaise with external providers
Answer overflow reception calls and transfer customers to the appropriate department
Process claim lodgements and update customer records accurately within CRM systems
Coordinate follow-ups and administrative tasks relating to customer cases
Navigate multiple systems including CRM platforms and claims systems
Deliver exceptional service while meeting quality
and service standards
How You'll Work.
Communication Scope
communication skills
Applying for this Customer Service Centre Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Weploy?
Real rants from real employees. Read before you apply.