CustomerService&BusinessOperationsCoordinator

Customer Service & Business Operations Coordinator (Bilingual – Spanish / English) COMPANY SUMMARY HexArmor® is at the forefront of innovation, delivering some of the most advanced PPE solutions for hands, eyes, and body protection. At HexArmor®, we believe safety isn’t a luxury—it’s a necessity. Since day one, we’ve collaborated with our customers to create cutting-edge PPE that keeps workers safe. Our relentless pursuit of excellence has redefined industry standards in cut, puncture, needle, and abrasion resistance—all without compromising dexterity. We are pushing excellence from head to toe with safety eyewear, helmets and face shields, hearing protection and footwear. JOB SUMMARY HexArmor is seeking a Customer Service & Business Operations Coordinator to support the launch and growth of our Mexico operations. This is a high-impact, multi-functional role designed for someone who thrives in a fast-paced environment and is excited to grow alongside the business. This individual will serve as a critical link between customers, suppliers, sales, operations, finance, and corporate teams, helping ensure operational excellence and an exceptional customer experience. As the business expands, this role is expected to evolve into broader operational, administrative, and leadership responsibilities. LOCATION Monterrey, Mexico TRAVEL Up to 20–30% based on business needs JOB RESPONSIBILITIES Customer Service & Order Management Process customer purchase orders, quotations, and order entries accurately and on time Provide order status updates, shipment tracking, and delivery communication to customers Serve as the primary communication bridge between customers and internal operations teams Resolve customer inquiries, claims, and service-related issues professionally and efficiently ERP & Administrative Support Maintain and update ERP systems including: Sales orders Purchase orders Invoices Customer records Supplier records Ensure data accuracy and system integrity across all t