CustomerService&BusinessAdministrator

_**Customer Services & Business Administrator**_ _**Brentwood Hospital | Customer | Permanent | Full Time |** **Up to £28,000 per annum depending on experience**_ Are you a confident, customer-focused administrator with a passion for delivering outstanding service? If so, you could be exactly what we’re looking for. Join the UK’s largest healthcare charity and become part of a talented team making a real difference to the nation’s health. This is a fantastic opportunity to play a vital role in supporting patient services while taking the next exciting step in your career. As a Customer Services & Business Administrator, you will be proactive, resilient, and comfortable working in a fast-paced business support environment. You will have excellent interpersonal skills, enabling you to build strong working relationships with key stakeholders, collaborate effectively, and positively influence colleagues. You will also demonstrate strong IT proficiency, particularly in Microsoft Teams, Outlook, and Excel. Previous experience in a similar role or relevant qualifications would be advantageous; however, full on-the-job training will be provided. **Key responsibilities** (including but not limited to): * Managing patient enquiries via telephone, email, and face-to-face interactions * Providing treatment quotations and booking patient appointments * Processing payments using card payment systems * Accurately recording patient information on the hospital’s internal systems * Scanning clinical notes and supporting the provision of information to the clinical coding team An understanding of healthcare environments and clinical specialities would be beneficial, though not essential. You will play a key role in ensuring the smooth day-to-day operation of the service, representing Nuffield Health as a confident, professional, and capable team member. You will be expected to adhere to all policies and procedures, consistently championing the Nuffield Health brand and values, while p