Nordstrom Rack
CustomerService
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service at Nordstrom Rack. Skills: Customer experience, Salesfloor maintenance, Stockroom organization, Order fulfillment. Ensure the salesfloor stays 'runway ready'. Assist customers with a variety of transactions”
What You'll Achieve.
Ensure a quick and easy customer experience; Keep the store clean and clutter free
Industry & Context.
Continuous movement for 6-8 hours per shift, Frequent bending, twisting, squatting, flexing and reaching, Frequent use of hands for grasping, fine manipulation, pushing and pulling, Handle bulky and sometimes awkwardly shaped items, Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds, Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock and Fulfillment Only)
What They're Looking For.
Must Have
Clear, effective communication with interpersonal skills, Accountability, initiative and a high level of ownership, Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment, The ability to work a flexible schedule based on business needs
What You'll Do.
Ensure the salesfloor stays 'runway ready'
Assist customers with a variety of transactions
Operate a point-of-sale system
Handle bulky and heavy items
Create a smooth fitting room experience
Sort and return clothing to the salesfloor
Keep stockrooms organized
Ensure merchandise is properly checked in and accurately ticketed
Adhere to all operational
merchandise and asset protection standards
Promote initiatives like Nordstrom Rewards program
unpack and deliver newly arrived merchandise
Fulfill customer orders in a timely manner
Prepare and ship customer’s orders
Utilize inventory management systems to scan
process and research merchandise shipments
Maintain clean and organized selling floors and stockrooms
Provide general support to the store
How You'll Work.
Team & Collaboration
Collaborating with teammates to create a welcoming and inclusive atmosphere; Work with the team to ensure the salesfloor stays 'runway ready'
Communication Scope
Clear, effective communication
Full Job Description
### **Job Description** Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals. We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process. **A day in the life for Sales and Customer Service …** * Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day * Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience * Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor * Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor * Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed * Demonstrate expertise in all technologies used in the store environment * Adhere to all operational, merchandise and asset protection standards * Promote initiatives like our Nordstrom Rewards program **A day in a life for Stock Support and Fulfillment…** * Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments * Fulfill customer orders in a timely manner following quality st
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