J. W. Pepper
Retail
CustomerService
“Customer Service at J. W. Pepper. Skills: Customer service, Call center. Address customer questions. Address customer concerns”
What You'll Achieve.
Support customer satisfaction; Maintain quality
Industry & Context.
Research solutions; Provide alternatives
Background check, Drug screen, At least 18 years of age
What They're Looking For.
Must Have
1 year customer service experience, 1 year call center experience, Speak, read, write English
Nice to Have
High school diploma or GED, Experience using Outlook, Experience using Word, Experience using Excel, Knowledge of CRM systems, Previous remote work experience
What You'll Do.
Address customer questions
Address customer concerns
Identify customer needs
Access company resources
Handle calls accurately
Identify upsell opportunities
Identify cross-sell opportunities
Support customer satisfaction
Change from one task to another
Complete training sessions
Communicate with patience
Communicate with understanding
Apply personal ethics
Apply confidentiality
Maintain confidentiality
How You'll Work.
Communication Scope
Phone communication; Verbal communication; Active listening
Applying for this Customer Service role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about J. W. Pepper?
Real rants from real employees. Read before you apply.