Huntsman
Manufacturing
CustomerServiceAssociate(Temporary)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Associate (Temporary) at Huntsman. Skills: Customer service, Order management. Manage customer relationships. Manage customer orders”
Industry & Context.
Work at office in AFZ, Heredia on Mondays, Wednesdays, and Thursdays
What They're Looking For.
Must Have
One year of customer service experience, Unrestricted right to work in Costa Rica
Nice to Have
Basic project management skills
What You'll Do.
Manage customer relationships
Manage customer orders
Provide professional service
Provide trustworthy service
Provide proactive service
Handle customer issues
Handle product returns
Handle documentation requests
Enter same-day orders
Contribute to customer service metrics
Apply service standards
Communicate account status
Maintain customer master data
Update customer master data
Ensure data completeness
Resolve operational issues
Ensure data management compliance
Maintain documentation
How You'll Work.
Team & Collaboration
Collaborate with Finance; Collaborate with Supply Chain Planning; Collaborate with Logistics; Collaborate with commercial departments
Communication Scope
Written English; Spoken English; Written Spanish; Spoken Spanish
Full Job Description
**Job Description** : **Customer Service Associate (Temporary)** Huntsman is seeking a Customer Service Associate (Temporary) supporting the Polyurethanes Division located in San José, Costa Rica. This position will report to the Customer Service Manager. **Job Scope** We are seeking a detail-oriented and motivated professional to join our Customer Service team within the Supply Chain department. This role will be responsible for managing purchase orders and communication with customers, ensuring seamless operations and delivering excellent customer service. In summary, as the Customer Service Associate (Temporary), you will: * Manage day-to-day relationships and orders for assigned customer accounts, providing professional, trustworthy, and proactive service. * Handle customer orders, issues, product returns, cancellations, complaints, quotes, documentation requests, and same-day order entry. * Contribute to customer service metrics (order entry time, confirmation time, cancellations, etc.). * Apply service standards (“business rules”) to customer ordering and delivery processes. * Communicate regularly with customers and/or sales representatives regarding account status. * Collaborate with Finance, Supply Chain Planning, and Logistics to resolve order blocks. * Data Management: Maintain and update customer master data in the system, ensuring accuracy and completeness. * Collaboration: Work closely with Supply Chain, commercial, and other departments to resolve operational customer-related issues. * Compliance: Ensure all customer data management activities comply with company policies and regulations. * Documentation: Maintain detailed documentation of data management processes and procedures. * Balance workload (orders, calls, emails) with strong multitasking and prioritization skills. * Demonstrate Huntsman’s customer service values in all interactions. **Qualifications** You must possess the below minimum qualifications to be initially considered for this posit
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