Rightangled
Healthcare
CustomerServiceAssociate(PatientOutreach)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Associate (Patient Outreach) at Rightangled. Skills: Customer service, Patient outreach, Relationship building. Conduct outbound calls. Build positive relationships”
What You'll Achieve.
Achieve outreach targets; Achieve retention targets; Maintain positive patient relationships; Collect valuable patient feedback; Deliver high customer service; Contribute to patient satisfaction; Contribute to business growth
Industry & Context.
Issue resolution
Reliable internet connection, Suitable remote environment, Access to laptop/computer, Access to headset
What They're Looking For.
Must Have
1 year customer service experience, Excellent verbal communication skills, Excellent written communication skills, Attention to detail, Organisational abilities, Build rapport over phone, Communicate confidently over phone, Work towards targets, Work towards performance metrics, Time management skills, Work independently, Reliable internet connection, Suitable remote environment, Access to laptop/computer, Access to headset
Nice to Have
Fluent English communication skills, Bilingual candidates desirable, Multilingual candidates desirable, Experience in healthcare, Experience in pharmacy, Experience in patient support, Experience in customer retention
What You'll Do.
Conduct outbound calls
Build positive relationships
Maintain positive relationships
Support retention initiatives
Generate follow-up emails
Send follow-up communications
Gather patient feedback
Record information accurately
Meet performance targets
Resolve basic patient queries
Escalate issues appropriately
Maintain accurate records
Collaborate with internal teams
How You'll Work.
Team & Collaboration
Internal teams
Communication Scope
Verbal communication; Written communication; Interpersonal skills
Full Job Description
### Customer Service Associate (Patient Outreach) ### About Rightangled Rightangled is a leading online pharmacy dedicated to delivering exceptional healthcare services through innovation and customer care. We specialise in providing prescription medications and healthcare products with the highest standards of safety, efficiency, and patient experience. ### Role Overview We are seeking a proactive and customer-focused Customer Service Associate (Patient Outreach) to join our growing team. In this role, you will be responsible for engaging with patients through phone calls and email communications, gathering feedback, strengthening patient relationships, and supporting retention initiatives. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences while helping the business achieve its engagement and retention goals. **Location:** Remote **Employment Type:** Full-Time **Working Hours:** Monday to Friday, 8:00 AM – 5:00 PM ### Key Responsibilities * Conduct outbound calls to patients in a professional and empathetic manner. * Build and maintain positive relationships with patients. * Support patient retention initiatives through proactive outreach. * Generate and send follow-up emails and communications. * Gather patient feedback and accurately record information in company systems. * Meet individual and team performance targets. * Resolve basic patient queries and escalate issues where appropriate. * Maintain accurate records of all interactions and communications. * Collaborate with internal teams to ensure a positive patient experience. ### Requirements * Minimum 1 year of customer service experience. * Excellent verbal and written communication skills. * Strong attention to detail and organisational abilities. * Ability to build rapport and communicate confidently over the phone. * Comfortable working towards targets and performance metrics. * Strong time management skills and
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