Abbott
healthcare
CustomerServiceAssociateI
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Associate I at Abbott. Skills: order management, customer support, communication. Provides order management and customer support under close supervision. Process orders and requests received via phone, fax, Electronic Data Interchange (EDI), and email”
Industry & Context.
Resolve order-related issues; handling special circumstances; resolve discrepancies; billing corrections; Handle customer complaints; resolving problems to prevent recurrence
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
What They're Looking For.
Must Have
High School diploma, 1 year experience in a Customer Service or Logistics Role, Experience with Microsoft Office including Excel and Word, Multitasks, prioritizes, and meets deadlines in timely manner, organizational and follow-up skills, as well as attention to detail, Excellent written and verbal business communication skills, Fully Bilingual
Nice to Have
SAP Knowledge, Experience in the biotech, bio-instruments or medical devices industries
What You'll Do.
Provides order management and customer support under close supervision
Process orders and requests received via phone
Electronic Data Interchange (EDI)
Deliver accurate and timely support including handling special circumstances
Support continuous improvement initiatives across departmental processes
Maintain effective communication with customers and field personnel
Answer calls and process purchase orders
Coordinate the distribution of medical devices and communicate order status
expected release dates
and requirements to fulfill orders
Resolve order-related issues and communicate inventory status
Notify sales representatives and customers of inventory shortages and back-ordered items
Perform consignment inventory setup
and resolve discrepancies
Generate inventory and consignment reports
Conduct proactive follow-up with sales representatives and customers to collect implant details
purchase order numbers
and device tracking information
and billing corrections
Ensure accurate billing and commission payments
Provide regular updates to supervisors on open cases and escalations
Handle customer complaints
Support company initiatives and ensure compliance with regulatory requirements (FDA
and standard operating procedures
How You'll Work.
Team & Collaboration
working directly with sales representatives, hospitals, and physicians; Maintain cooperative communication across all levels of employees, customers, contractors, and vendors; Provide regular updates to supervisors on open cases and escalations to support prioritization and resolution
Communication Scope
Excellent written and verbal business communication skills; professional communication
Full Job Description
## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: * Career development with an international company where you can grow the career you dream of. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** This position works out of our Alajuela location in the CRM division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats As the **Customer Service Associate I,** you’ll have the chance to provides order management and customer support under close supervision, working directly with sales representatives, hospitals, clinics, and physicians. Process orders and requests received via phone, fax, Electronic Data Interchange (EDI), and email. Deliver accurate and timely support including handling special circumstances. Support continuous improvement initiatives across departmental processes such as order and invoice management, returns, backorders, credit requests, and new product launches. Maintain effective communication with customers and field personnel through professional verbal and written channels. May be assigned to contribute to departmental projects as needed. **What You’ll Do** * Answer calls and process purchase orders received through various channels from sales representatives, hospitals, an
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