Momentive
Advanced Materials
CustomerServiceAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Associate at Momentive. Skills: Order Entry, SAP, Customer Service. Sales Order creation in SAP. Capturing all exceptions”
Industry & Context.
Analytical and Problem solving skills; Identifies and solve incomplete information at Order Entry
Flexibility to any shift
What They're Looking For.
Must Have
Bachelor Degree/Diploma/ with Min 2 – 4+ years of Customer Service Experience, SAP SD Module hands on working experience, Flexibility to any shift, E-mail and internal call handling etiquettes, Oral and written Communication skills, Manufacturing industry exposure/experience, Clerical and administrative skills, including data entry, advanced filing and document management, Proficient with standard word processing, spreadsheet, and presentation software packages, Understanding of order processes, systems configurations and documentation requirements, Mastery in English, Ability to effectively communicate issues and request resolution from more senior staff, Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request, Attentive to, Ability to maintain composure under stress, a sense of urgency when performing excellent organizational skills
Nice to Have
Any Second European language is a +
What You'll Do.
Sales Order creation in SAP
Capturing all exceptions
Accountable for document management
Enters and checks data for completeness
Identifies and solve incomplete information
Frequent interaction with Europe Customer Service Hub
Proactive planning and completion of task assigned
Implements changes and updates to Order to Cash process
How You'll Work.
Team & Collaboration
Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication; Keep Customer Service colleagues – Europe Hub Italy informed proactively in case of problems
Communication Scope
Oral and written Communication skills; E-mail and internal call handling etiquettes; Mastery in English
Full Job Description
# **Job Title:** # Customer Service Associate # **Summary:** Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management. The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes: \- Sales Order creation in SAP/ Capturing all exceptions \- Accountable for document management \- Enters and checks data for completeness (SAP processing) \- Identifies and solve incomplete information at Order Entry ( customer Master Data cleansing Action plan) -Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication -Good knowledge of manufacturing Processes / Chemical industry : Procurement of raw materials, Logistics, Supply Chain Management … \- Proactive planning and completion of task assigned within great quality \- Strong Analytical and Problem solving skills. \- Implements changes and updates to Order to Cash process as directed. # **Responsibilities Include:** **Order Entry - 2 Business Units + Business Segments and / or Countries designated- Regional Scope (Europe) ** Efficiently process Order Entry creation (SAP VA01).– all order types & customers : Standard orders; Sample Orders; EDI; Export; Consignment…full data **completeness** as a focus * Keep Customer Service colleagues – Europe Hub Italy informed **proactively** in case of problems which would prevent execution / Momentive ability to Serve. * Act as a single point of contact for all internal inquiries related to order entry * Analyze data from SAP; identify open issues and take action : customer master data / material master data . * Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA # **Qualifications:** **The following are _required_ for the role** * Bachelor Degree/Diploma/ with Min 2 –
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