knok
healthcare
CustomerServiceAssociate
“Customer Service Associate at knok. Skills: Customer Service Associate, supporting doctors in their medical appointments, using the platform, answering customer questions, responding to complaints. Book home consultations. Handling emails and calls related to home”
What You'll Achieve.
Ensuring a positive experience for doctors, customers, and
Industry & Context.
Time flexibility, namely for shifts (24h)
What They're Looking For.
Must Have
Computer skills and good ability to use different tools, Good communication and argumentation, Team, Time flexibility, namely for shifts (24h), Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business
Nice to Have
You have previously worked in customer service and/or health care, Worked in a fast paced, growing environment, preferably in a technology, Good level of English, spoken and, Previous experience in working with healthcare and insurance providers
What You'll Do.
Book home consultations
Handling emails and calls related to home
Registration and management of appointment
Controlling and monitoring of home consultations activity in real
Coordinate appointments with the triage team
Provide feedback to other
Ensuring a positive experience for doctors
Clarification on knok subscription plans
How You'll Work.
Team & Collaboration
Coordinate appointments with the triage team; Provide feedback to other
Communication Scope
Good communication and argumentation; ability to communicate effectively both written and verbally to all levels of business; Good level of English, spoken and
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