Floor & Decor
CustomerServiceAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Associate at Floor & Decor. Greet every customer. Connect with customers”
Industry & Context.
Occasionally exposed to a warehouse environment and moving vehicles, Medium Work – Ability to exert 20-50 pounds of force occasionally, Employee is often required to use their hands and fingers, Employee is occasionally required to stand, walk, reach, Employee is occasionally required to climb or balance, Employee is occasionally required to stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
Must be 18 years or older, Knowledge of basic math skills, Customer service experience
What You'll Do.
Connect with customers
Provide customer service
Process customers at checkout
Process customer refunds
Open and close registers
Follow cash procedures
Full Job Description
_**Pay Range**_ $17.85 - $21.50 ** _Purpose:_** As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor’s customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience. **Full-Time and Part-Time Positions Available.** **_Qualities we look for:_** * Friendly and enthusiastic * Entrepreneur and hard-working * Honest and accountable ** _Essential Job Functions:_** * Greet every customer in a helpful and courteous manner. * Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. * Provide above and beyond customer service and exceed customer expectations. * Demonstrate and understand compliance of the company’s safety processes. * Act and work in a manner consistent with the company’s core values. * Process customers at checkout using the point of sale (POS) system. * Process customer refunds and exchanges according to established guidelines. * Open and close registers. * Follow established cash, check and credit card acceptance procedures. * Answer the telephone according to the company guidelines. * Stock, tag and display merchandise as required. * Be able to create price tags and merchandise signs. * **_Minimum Eligibility Requirements:_** * Must be 18 years or older * Knowledge of basic math skills * Customer service experience * Potential travel to other stores for support. **_W_**** _orking Conditions (travel & environment)_** * While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. **_Physical/Sensory Requirements_** * Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, an
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