Dollar Tree
CustomerServiceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Associate at Dollar Tree. Assist customers with questions. Provide recommendations to customers”
Industry & Context.
Problem-solving skills
Lift between 30 and 50 lbs, Frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
What They're Looking For.
Must Have
Ability to follow instructions, Interpret operational documents, Lift between 30 and 50 lbs, Frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, Excellent customer service skills, Relationship management skills, Organizational skills, Communication skills, Problem-solving skills, Decision-making skills
Nice to Have
High school diploma or equivalent, Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment
What You'll Do.
Assist customers with questions
Provide recommendations to customers
Manage sales transactions
Work assigned cash register
Maintain security of cash
Protect company assets
Keep store well-stocked
Assist with unloading trucks
Ensure a positive environment
Ensure a safe environment
Ensure a respectful environment
Maintain professional interactions
Maintain friendly interactions
Maintain cleanliness throughout the store
Ensure all areas are neat
Ensure all areas are presentable
Perform other duties as assigned
How You'll Work.
Communication Scope
Communication skills
Full Job Description
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with questions and recommendations * Manage sales transactions while working assigned cash register * Maintain security of cash and protect company assets * Keep the store well-stocked, and recover merchandise * Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards * Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders * Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable * Other duties as assigned* **Skills and Experience:** * High school diploma or equivalent is preferred * Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred * Ability to follow instructions and interpret operational documents is required * Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting * Excellent customer service and relationship management skills are required * Strong organizational and communication skills are required * Strong problem-solving and decision-making skills are required **Perks and Benefits:** We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: * Employee Assistance Program * Retirement plans * Educational Assistance * And much more! _We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all b
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