AOSP
E-Commerce
CustomerServiceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Associate at AOSP. Skills: Customer service. Prevent issues. Solve queries”
What You'll Achieve.
Prevent issues; Solve queries; Delight customers
Industry & Context.
Problem solving; Analytical problem solvers
Work on shifting schedules, Work on shifting, rotating and mostly on graveyard schedules, May be required to work national holidays, May be required to work weekends, Render overtime based on business needs, Restrict lates, absences, approved leave, and time off during prime, peak and critical working periods, Schedule will not be fixed, Shifts may change every 4 weeks, Work on a 9-hour shift (8-hour shift with 1-hour lunch break)
What They're Looking For.
Must Have
Minimum age: 18 years old, Completed at least two years in college or Senior High or High school graduate (old curriculum) with at least one (1) year customer service, Less than two years in college with at least one (1) year customer service experience, Right to work in the Philippines, Communication skills in English (both written and oral fluency), Proficient computer skills, Availability to work in varying shifts from Monday to Sunday, Willingness and ability to work in rotating shifts (i.e., early, late, overnight, holidays, weekend, and overtime as required), Understand and accept schedule changes based on business needs
Nice to Have
Comfortable in a fast-paced, multi-tasked, high-energy environment, Creative and analytical problem solvers, Passion for excellent customer service
What You'll Do.
Answer requests through phone
Guide customers towards a resolution
Bring unique personality to customer conversations
Deliver exceptional technical support experience
Receive calls and assist customers
How You'll Work.
Communication Scope
Written fluency; Oral fluency
Full Job Description
Role: Customer Service Associate (CSA) – Regular/ Permanent Job Type: Permanent, Full-time Location: Three E-com Center, MOA Complex, Pasay City Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and United Kingdom (UK) markets or customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holid
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