Amazon Operation Services Philippines, Inc.
Customer Service, amazon customer service
CustomerServiceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Associate at Amazon Operation Services Philippines, Inc.. Prevent issues. Solve queries”
Industry & Context.
Problem solve
Work on shifting schedules, Work on graveyard schedules, Work national holidays, Work weekends, Render overtime based on business needs, Restrict lates, absences, approved leave, and time off during prime, peak and critical working periods, Work on a 9-hour shift (8-hour shift with 1-hour lunch break)
What They're Looking For.
Must Have
Minimum age: 18 years old, Completed at least two years in college, Senior High or High school graduate (old curriculum) with at least one (1) year customer service, Less than two years in college with at least one (1) year customer service experience, Have the right to work in the Philippines without restrictions, communication skills in English (both written and oral fluency), Proficient computer skills, Availability to work in varying shifts from Monday to Sunday, Willingness and ability to work in rotating shifts, Understand and accept schedule changes based on business needs
What You'll Do.
Delight our customers
Answer customer requests through phone
Assist customers with order and product questions
Assist customers with payment matters
Assist customers with website guidance
Use a variety of tools to navigate
Communicate effectively with customers
Receive calls and assist our customers
How You'll Work.
Communication Scope
Written and oral fluency in English
Full Job Description
Role: Customer Service Associate (CSA) – Regular/ Permanent Job Type: Permanent, Full-time Location: AiA building, Cardinal Rosales Ave, Cebu City, 6000 Cebu Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and United Kingdom (UK) markets or customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work n
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