The Spectator
Publishing/Media
CustomerServiceAssistant
“Customer Service Assistant at The Spectator. Skills: Customer service, Communication, Time management. Handle day to day incoming customer/subscriber enquiries. Moderate comments on unherd.com and social media”
Industry & Context.
Analytical approach; Methodical approach
Remote weekend work
What They're Looking For.
Must Have
Experience in customer service support role, Verbal and written communication skills, Ability to handle inquiries, complaints, and feedback professionally, Experience using customer service tools, Patience, empathy, and active listening skills, Ability to multitask and manage time effectively, Some remote weekend work when required
Nice to Have
Experience with various CMS platforms, Experience using Google Analytics
What You'll Do.
Handle day to day incoming customer/subscriber enquiries
Moderate comments on unherd.com and social media
Handle fulfillment of merchandise and shop orders
Assist with general running and housekeeping of the
Liaise with subscriptions team for efficient processes
How You'll Work.
Team & Collaboration
Close knit team
Communication Scope
Written communication; Verbal communication
Applying for this Customer Service Assistant role?
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