CustomerServiceAssistant

About us Who We Are At Silimed , we don’t just manufacture high-quality medical devices; we build trust, drive innovation, and improve patients' lives globally. As a powerhouse in the healthcare industry with a vibrant international footprint, we are expanding across Europe. Now, we are looking for top talent to join our team in Germany. our HR department. Your mission The ChallengeWe are seeking a proactive, detail-oriented, and empathetic Customer Service Assistant to join us 100% on-site in the Munich region. In this role, you will be the voice of Silimed for our clients, ensuring smooth communication, managing orders, and providing top-tier support to healthcare professionals and partners. What you’ll do:Act as the primary point of contact for clients and healthcare professionals in the region, handling inquiries with professionalism and care. Manage the full order cycle, from processing and tracking to ensuring timely delivery. Resolve customer issues, claims, and inquiries efficiently, collaborating with internal departments. Maintain and update accurate client records in our system. Support the sales team with administrative tasks to ensure regional business goals are met. Who you are: Your profile The Background: Prior experience in customer service, administration, or a similar client-facing role (experience in the healthcare or medical device sector is a plus). The Languages: Professional fluency in German and English is essential. (Knowledge of Portuguese or Spanish is a great asset). The Vibe: Excellent communication skills, a problem-solving mindset, and a strong focus on customer satisfaction. The Location: Based in or willing to commute to the Munich region for a fully on-site position. Ready to join the team?If you want to take the next step in your career with Silimed, we would love to meet you! Please send your CV in English or German to Why us? What’s in it for you?A cThe Background: Prior experience in customer service, administration, or a simil