CustomerServiceAssistant

**About Rightangled** Rightangled is a rapidly growing online pharmacy committed to innovation in healthcare and excellent customer service. We provide prescription medications, over-the-counter products, and personalised healthcare services to our customers across the UK. **Role Overview** We are seeking a proactive and customer-focused Customer Service Assistant to join our team. This role involves supporting customers with product inquiries, order processing, and resolving any issues to ensure a positive experience. **Key Responsibilities** * Respond promptly and professionally to customer inquiries via phone, email, or live chat. * Assist customers with placing, modifying, or cancelling orders. * Provide accurate information about products, prescriptions, and delivery timelines. * Address and resolve customer concerns and complaints efficiently. * Collaborate with different teams to ensure effective order fulfillment and customer satisfaction. * Maintain accurate records of customer interactions and transactions. * Comply with company policies and regulatory requirements. **Requirements** * Previous experience in customer service, ideally within healthcare, pharmaceutical, or MedTech sectors. * Excellent verbal and written communication skills. * Strong problem-solving skills and attention to detail. * Ability to multitask and work efficiently under pressure. * Good organisational skills and ability to maintain accurate records. * Commitment to customer privacy and confidentiality. * Flexibility to work varying shifts, including weekends if required. **Benefits** **Why Work With Us?** At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care. **What We Offer** * Annual discretionary performance bonus * Access