CustomerServiceAssistant

SALARY $17.660 - $20.815 POSITION SUMMARY Provides customer assistance at the highest level to transit patrons aboard vehicles and in and around transit facilities, and assists transportation personnel as required. PRIMARY RESPONSIBILITIES •            Maintains amiable relations with customers at all times. Interacts with and effectively assists customers in normal and emergency situations. •            Knows and understands the Authority’s transit system, fares, schedules, routes, transfer and connecting points and major points of interest in the Chicagoland area. •            Provides special assistance to mobility limited patrons utilizing gap fillers and other aids as required to board and alight vehicles and ingress and egress facilities. •            Maintains knowledge to assist with making minor operational adjustments to rail cars and assist the operator as needed. •            Monitors and coordinates station cleanliness, defective revenue equipment or station repair needs in and around the faculties and either reconciles or reports conditions to appropriate personnel in a timely manner. •            Ensures the kiosk is adequately supplied with current editions of reports, forms, maps, brochures, schedules, etc. Notifies the Courier and manager if supplies are needed. Disposes of all outdated versions of these materials. •            Contacts Communication/Power Control in a timely manner to report all accidents, suspicious activity, disturbances, threats, fire, unusual occurrences or other emergencies and provides all related pertinent information. •            Inspects fare media, transit cards, passes and ID cards for validity and immediately reports invalid material to appropriate personnel. •            Provides assistance in the evacuation of persons from CTA facilities and/or vehicles as necessary. •            Routinely performs station inspections at the assigned station facilities to check cleanliness, equipment functionality and customer safet