ONEOK
Midstream Service Provider
CustomerServiceAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Analyst at ONEOK. Skills: Customer Success, Customer Relationships, Customer Retention, Customer Satisfaction, Value Realization. Address inventories. Address shipments”
Industry & Context.
Solve complex problems; Identify solutions; Execute solutions; Handle multiple issues; Analyze information; Identify solutions; Troubleshoot issues
After-hours work required, Travel to other office locations, May be assigned company vehicle
What They're Looking For.
Must Have
Bachelor's Degree in business-related field, Experience with office equipment, Experience with mainframe applications, Experience with microcomputers, Experience with applicable software, Experience reading contracts, Experience reading agreements, Experience reading reports, Experience reading correspondence, Experience reading manuals, Experience reading printouts, Experience interacting effectively, Experience advising effectively, Experience communicating effectively
Nice to Have
Industry experience preferred
What You'll Do.
Provide customer support
Support product transfers
Support product availability
Make independent decisions
Support customer transactions
Work on cross functional teams
Provide assistance to internal customers
Conduct business within confines
Interact with customers
Interact with operators
Interact with producers
Interact with pipeline companies
Provide customer support
Perform on-line checks
Assist customers with ticketing
Assist customers with product transfers
Assist customers with product regrades
Assist terminal operators
Provide training to operators
Provide training to users
Resolve problems with bills of lading
Research bills of lading
Explain bills of lading
Process change of supplier information
Assist customers with load authorizations
Assist customers with carrier set-ups
Assist customers with driver set-ups
Assist customers with trailer set-ups
Assist with operational audits
Maintain monthly contract programs
Maintain monthly incentive programs
Evaluate additive systems
Ensure costs are controlled
Ensure product quality is maintained
Ensure customer marketing programs are successful
Ensure compliance with rules
Ensure compliance with regulations
Direct business units to perform tasks
Troubleshoot issues on additive system components
Select applicable additive
Select applicable product
Ensure correct injection rates
Ensure data downloads properly
Maintain base product recipes
Maintain custom blend product recipes
How You'll Work.
Team & Collaboration
Cross functional teams
Communication Scope
Oral communication; Written communication
Full Job Description
## **#WeAreONEOK** – **Fortune 500 company. 100 + years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. ** **JOB SUMMARY** **Job Profile Summary** The Customer Service Representative is responsible for day-to-day system inventories and interfaces directly with customers to address inventories and shipments via internal and external inventory systems. The Customer Service Representative provides customer support for Refined Products shippers, carriers, suppliers, terminal personnel and logistics. This includes customer support for ticketing, overrides, product transfers and product availability. Strong communication and customer service orientation are required as well as the ability to manage high-volume and time-sensitive transactions. The ability to compile, examine and analyze information and provide resolutions to a diverse range of complex problems where an evaluation of several identifiable factors is regularly required. Must be able to exercise judgement and make independent decisions to obtain solutions. Additional responsibilities include the following: * Ability to work on cross functional teams to support customer transactions * Fast paced work environment where after-hours work is sometimes required * Provide assistance to internal customers on product movement to departments such as: accounting, credit, information technology (IT), and scheduling * Conduct business within the confines of regulating entities such as Federal Energy Regulatory Commission (FERC) and state commissions * Interact with customers, operators, producers, pipeline companies and others concerning nominations, allocations, billing, imbalances, daily flow and operational orders **Essential Functions and Responsibilities** * Provide customer support to shippers/customers using the PTS/ATLAS/Fuel Facs/TAS systems in conjunction with answering telephone/email inquiries regarding system problems, perfor
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