NielsenIQ
consumer intelligence
CustomerServiceAnalyst
“Customer Service Analyst at NielsenIQ. Skills: data analytics, client support, reporting, analysis. Extract and analyze retail measurement and other NIQ data sets and deliver insights to CS teams and clients for assigned categories.. Create reports and templates for NIQ CS teams and clients to use while managing projects independently.”
What You'll Achieve.
deliver insights to CS teams and clients; consistently create the best customer experience; set strategy
Industry & Context.
help solve your client’s most pressing business questions
What They're Looking For.
Must Have
Extract and analyze retail measurement and other NIQ data sets and deliver insights to CS teams and clients for assigned categories., Create reports and templates for NIQ CS teams and clients to use while managing projects independently., Provide support to clients by responding to ad-hoc data requests, answering questions, training, and providing analysis., Work closely with your manager to assist in the analysis and preparation of client deliverables and answer client questions., Develop mastery of propriety NIQ tools and metrics, which you will use to help solve your client’s most pressing business questions, Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy, Be the voice of the consumer by keeping our clients at the forefront of industry trends
What You'll Do.
Extract and analyze retail measurement and other NIQ data sets and deliver insights to CS teams and clients for assigned categories.
Create reports and templates for NIQ CS teams and clients to use while managing projects independently.
Provide support to clients by responding to ad-hoc data requests
and providing analysis.
Work closely with your manager to assist in the analysis and preparation of client deliverables and answer client questions.
Develop mastery of propriety NIQ tools and metrics
which you will use to help solve your client’s most pressing business questions
Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy
Be the voice of the consumer by keeping our clients at the forefront of industry trends
How You'll Work.
Team & Collaboration
Work closely with your manager; integral part of the Customer Success (CS) team; key link between NIQ and our CPG business partners
Communication Scope
Simplify data into a compelling story that will be presented to clients
Process & Methodology
managing projects independently
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