Service Progress And Resolution Timelines
CustomerServiceAgent(Turkish&ArabicSpeaker)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Agent (Turkish & Arabic Speaker) at Service Progress And Resolution Timelines. Skills: Customer Service, Communication. receiving and managing customer queries. complaints”
What You'll Achieve.
meeting the agreed Grade of Service for First-time resolution; customer satisfaction
Industry & Context.
Resolve customer inquiries efficiently; escalate complex issues as needed; Take ownership of first-line queries and ensure prompt resolution
Turkish & Arabic Speaker, elevator entrapments, urgent maintenance requests, safety alerts, passengers trapped in elevators, high-stress situations
What They're Looking For.
Must Have
Excellent communication skills in English, Arabic, and Turkish, Minimum of a high school diploma or equivalent degree
Nice to Have
Previous experience in customer service is an asset, Experience with Customer Service Center communication methods is an asset
What You'll Do.
receiving and managing customer queries, complaints, master data changes, owning the cases from receipt to resolution, assigning complicated cases to relevant stakeholders, follow up on the case from start to end, meeting the agreed Grade of Service for First-time resolution, contacting customers to keep customers aware of us, conduction of a transactional survey after a callout or installation project, nursing calls, campaigns, Respond to customer calls and queries across multiple channels within service level agreements (SLAs), Resolve customer inquiries efficiently, escalate complex issues as needed, Log and classify complaints, ensuring timely assignment and resolution, Maintain and update customer contact and equipment master data, Create and document cases for every customer interaction, ensuring accuracy and completeness, Take ownership of first-line queries, ensure prompt resolution, Identify potential sales leads and forward them to the sales team, Manage inbound claims by logging complaints in CRM, coordinating with quality managers, following up on resolution and customer satisfaction, Conduct transactional surveys (e.
, Net Promoter Score and customer satisfaction surveys), Engage with customers to identify sales opportunities, Maintain and nurture Core 3 VA clients through regular communication, Handle inbound customer queries when needed, Ensure customer data is accurate and up to date, Support local marketing efforts by participating in customer outreach campaigns, Conduct welcome calls for new customers to enhance their onboarding experience, Respond to emergency service calls (e.
, elevator entrapments and urgent maintenance requests), Gather information and dispatch technicians with complete service details, Monitor and respond to alerts from 24/7 connected services, ensuring prompt action, Contact technicians to confirm their safety in response to safety alerts, Keep customers informed about service progress and resolution timelines, Communicate directly with passengers trapped in elevators, providing clear guidance and reassurance, Prioritize safety, Gives entrapments his/her full attention, shows empathy, stays with the customer.
How You'll Work.
Team & Collaboration
assigning complicated cases to relevant stakeholders; forward them to the sales team; coordinating with quality managers; Support local marketing efforts by participating in customer outreach campaigns
Communication Scope
Excellent communication skills in English, Arabic, and Turkish
Full Job Description
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being. Customer Service Agent, Inbound is the voice of KONE and takes care of our customers by receiving and managing customer queries, complaints, and master data changes, owning the cases from receipt to resolution, and confirming back to the customer. Customer Service Agents can assign complicated cases to relevant stakeholders, and follow up on the case from start to end to meet the agreed Grade of Service for First-time resolution. Customer Service Agent, Outbound is the voice of KONE and takes care of our customers by contacting them to keep customers aware of us. He/She performs outbound calls including the conduction of a transactional survey after a callout or installation project, nursing calls, and campaigns. **_Responsibilities and key activities:_** **Inbound Agent:** * Respond to customer calls and queries across multiple channels within service level agreements (SLAs). * Resolve customer inquiries efficiently and escalate complex issues as needed. * Log and classify complaints, ensuring timely assignment and resolution. * Maintain and update customer contact and equipment master data. * Create and document cases for every customer interaction, ensuring accuracy and completeness. * Take ownership of first-line queries and ensure prompt resolution. * Identify potential sales leads and forward them to the sales team. * Manage inbound claims by logging complaints in CRM, coordinating with quality managers, and following up on resolution and customer satisfaction. **Outbound Agent:** * Conduct transactional surveys (e.g., Net Promoter Score and customer satisfaction survey
Applying for this Customer Service Agent (Turkish & Arabic Speaker) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Service Progress And Resolution Timelines?
Real rants from real employees. Read before you apply.