KONE
CustomerServiceAgent(Turkish&ArabicSpeaker)
“Customer Service Agent (Turkish & Arabic Speaker) at KONE. Respond to customer calls. Resolve customer inquiries”
What They're Looking For.
Must Have
High school diploma or equivalent degree, Excellent communication skills in English, Arabic, and Turkish, Good IT knowledge (familiarity with Microsoft Office tools)
Nice to Have
Previous experience in customer service is an asset, Experience with Customer Service Center communication methods is an asset
What You'll Do.
Respond to customer calls
Resolve customer inquiries
Log and classify complaints
Maintain and update customer data
Create and document cases
Take ownership of first-line queries
Identify potential sales leads
Manage inbound claims
Conduct transactional surveys
Engage with customers
Maintain and nurture clients
Handle inbound customer queries
Ensure customer data is accurate
Support local marketing efforts
Conduct welcome calls
Respond to emergency service calls
Gather information and dispatch technicians
Monitor and respond to alerts
Keep customers informed
Communicate directly with passengers
How You'll Work.
Communication Scope
English; Arabic; Turkish
Applying for this Customer Service Agent (Turkish & Arabic Speaker) role?
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