Company
Customer Service / Ramp Agents
CustomerServiceAgent
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Agent. Skills: customer service, communication skills, handle baggage, customer assistance. Provide customer service. Handle customer inquiries”
Industry & Context.
Must pass a Criminal Background Check, Must be at least 18 years of age, Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations, Must be well groomed and adhere to the dress code policy, Ability to work in extreme weather conditions, stand, sit, talk, hear, see, reach, stoop, kneel, climb, use hands and fingers to operate various types of tools and equipment, lift and/or carry up to 100 lbs, push and/or pull up to 300 lbs, work various shifts/days in a 24-hour situation, Regular attendance is a requirement, Exposure to heights, small spaces, extreme noise, temperature, wind, light fluctuations, Ability to work in a confined area, ability to crawl in and out of small spaces for extended periods of time, Ability to wear personal protective gear, Some travel may be a requirement, report to assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order
What They're Looking For.
Must Have
Must be authorized to work in the US as defined by the Immigration Act of 1986, Must pass a Criminal Background Check, Must be at least 18 years of age, Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations, Must be well groomed and adhere to the dress code policy, Able to attend required training, Ability to work in extreme weather conditions
Nice to Have
Valid and unexpired driver's license
What You'll Do.
Provide customer service
Handle customer inquiries
Complete required transactions
Monitor carry-on baggage
Provide arrival and departure information
Handle denied boarding situations
Assist customers with special needs
Meet arriving flights
Monitor baggage carousel
Handle delayed baggage issues
Inform customers of policies
Provide consequential expenses
Ensure baggage delivery
Follow-up with customers
Trace loaner wheelchairs
Assist with lost and found
How You'll Work.
Communication Scope
verbal; written
Full Job Description
## Description Summary: This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures. Visa Sponsorship Available: No Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: N/A Certification: No Certification Details: N/A Years of Experience: Minimum one (1) year experience Customer Service experience. Credit Check: No Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: No • People oriented, highly motivated with a positive and friendly attitude. • Effective communication skills, both verbal and written. • Ability to work efficiently under time constraints. • Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. • Must be well groomed and adhere to the dress code policy. • Must be at least 18 years of age and possess a valid driver’s license. • Able to attend required training. • Strong computer skills and ability to use general office equipment. • Ability to work in extreme weather conditions. • TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum. Preferred Requirements: • Valid and unexpire
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