Expeditors
Logistics And Supply Chain
CustomerServiceAgent-Onsite
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Agent - Onsite at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, logistics operations, compliance. Daily process and input of all customer orders. Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests”
What You'll Achieve.
Meet regulatory requirements and service cut‑offs; delivering reliable, high‑quality service that meets customer and business commitments; Meet KPI standards, as per the company’s procedures; improve operational efficiency and productivity; Meet company standards of 52 hours training per year
Industry & Context.
responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner; Escalation of problems to Management when necessary
ONSITE AT CLIENT, LOCAL APPLICANTS ONLY
What They're Looking For.
Must Have
2 years related experience and/or or equivalent combination of education and experience, Previous experience in inventory control and/or distribution operations
What You'll Do.
Daily process and input of all customer orders
Generate all related paperwork and necessary information required for customer work orders
checks all orders for special requests
Trace orders as required and notifies customers of any activity concerning their order
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders
etc. in a courteous and efficient manner
Report customer feedback to management
including any signs of customer dissatisfaction
Contribute to maintain relationships with vendors (trucking companies
Meet compliance at all times to regulations
as per the company’s procedures
Ensure smooth and timely freight process flow
Understand department process flow
and looking for best practices to improve operational efficiency and productivity
Overseas communications
timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Oversees all paperwork associated with orders and maintain the corresponding files
Attend training classes when required and meet company standards of 52 hours training per year per employee
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
Maintain the level of appearance of the warehouse expected by the Expeditors culture
Check for and verify all documentation while completing required processes accurately and efficiently
Unload and load cargo in a safely
accurately and efficiently
Arrange for the transfer of cargo using radio
telephone and computer communication
Responsible for updating and entering event codes when necessary
responsible for conducting cycle counts
physical inventories and the overall accuracy of the inventory stored within the facility
How You'll Work.
Team & Collaboration
Maintain excellent working relationships with customers; Contribute to maintain relationships with vendors; Overseas communications, timely responses to emails and requests (internal and external); Escalation of problems to Management when necessary
Communication Scope
Effective interpersonal skills; listen; comprehend; effectively communicate clearly and concisely to obtain positive results; Fluent in operational English, both oral and written
Full Job Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Scope of Position: To support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations—overseeing all shipment handling activities to meet regulatory requirements and service cut‑offs—while delivering reliable, high‑quality service that meets customer and business commitments. Major Duties and Responsibilities: * Daily process and input of all customer orders * Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests * Trace orders as required and notifies customers of any activity concerning their order. * Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner. * Report customer feedback to management, including any signs of customer dissatisfaction. * Contribute to maintain strong relationships with vendors (trucking companies, and others). * Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. * Meet KPI standards, as per the company’s procedures * Ensure smoot
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