SIXT
mobility service provider
CustomerServiceAgent(m/f/d)
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Agent (m/f/d) at SIXT. Skills: Customer service, Dutch language proficiency, English language proficiency, Problem-solving. Handle incoming customer inquiries in Dutch via phone and email. Resolve complaints with empathy”
What You'll Achieve.
Ensure a positive experience in every interaction; Contribute to strengthening the SIXT brand
Industry & Context.
Adapt quickly to new situations and handle challenges with problem-solving skills; Proactively anticipate customer needs
Work flexibly across different shifts, including weekends and night shifts
What They're Looking For.
Must Have
Experience in dealing with customers and providing excellent service, Fluent Dutch and English (C1 level or higher), Communication skills and empathy, Analytical and problem-solving skills, Confident in using computers and common software, including Microsoft Office
What You'll Do.
Handle incoming customer inquiries in Dutch via phone and email
Resolve complaints with empathy
Provide tailored solutions
Collect valuable feedback
Ensure an outstanding customer experience
Strengthen the SIXT brand
How You'll Work.
Communication Scope
Communicate confidently and empathetically with customers in Dutch and English
Full Job Description
Join SIXT and help shape the future of shared mobility with our SIXT Share service. As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback. Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand. If you are passionate about customer service and want to help revolutionize car sharing, we look forward to your application! YOUR ROLE AT SIXT * You provide excellent customer service and ensure a positive experience in every interaction * You communicate confidently and empathetically with customers in Dutch and English * You analyze customer requests, identify needs, and offer effective solutions * You adapt quickly to new situations and handle challenges with strong problem-solving skills * You proactively anticipate customer needs and maintain a service-oriented mindset * You work flexibly across different shifts, including weekends and night shifts YOUR SKILLS MATTER * Experience You have already gained initial experience in dealing with customers and providing excellent service comes naturally to you * Languages You speak fluently Dutch and English (C1 level or higher) * Communication You enjoy interacting with partners and customers and possess strong communication skills and empathy * Problem-solving You can respond quickly to new situations and have strong analytical and problem-solving skills * IT Skills You are confident in using computers and common software, including Microsoft Office WHAT WE OFFER * Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more * AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: en
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