Betsson Group
iGaming
CustomerServiceAgent-LatvianSpeaking
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Agent - Latvian Speaking at Betsson Group. Skills: Customer Service, Latvian, English. Help Latvian and English speaking customers via e-mail, chat and telephone. Translate promotional texts and/or customer surveys in your local language”
What You'll Achieve.
achieve our goal of the best Customer Experience; reach the best customer satisfaction (including other KPI's)
Industry & Context.
problem solver
Generous relocation package offered
What They're Looking For.
Must Have
Latvian and English speaking customers via e-mail, chat and telephone, Work together with your team to reach the best customer satisfaction (including other KPI's), Translate promotional texts and/or customer surveys in your local language, Manage customer accounts, Follow company policies and practices regarding player safety, protection, and responsible gaming, Communication written and verbal in both Latvian and English, Microsoft Office knowledge, Background in customer service, this can be face to face, online or via phone calls, Multi-tasking and time management
Nice to Have
Previous iGaming experience, Russian language skills
What You'll Do.
Help Latvian and English speaking customers via e-mail
Translate promotional texts and/or customer surveys in your local language
Manage customer accounts
How You'll Work.
Team & Collaboration
Work together with your team to reach the best customer satisfaction (including other KPI's)
Communication Scope
Communication written and verbal in both Latvian and English; excellent communicator
Full Job Description
Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta! The Wow You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless! At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. We want you to excel in the following: Help Latvian and English speaking customers via e-mail, chat and telephone Work together with your team to reach the best customer satisfaction (including other KPI's) Translate promotional texts and/or customer surveys in your local language Manage customer accounts Follow company policies and practices regarding player safety, protection, and responsible gaming What's in it for me? Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite! You're good at: Communication written and verbal in both Latvian and English Strong Microsoft Office knowledge Background in customer service, this can be face to face, online or via phone calls Multi-tasking and time management Extra Awesome: Previous iGaming experience Strong Russian language skills. What we offer? Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for t
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