Betsson Group
iGaming
CustomerServiceAgent-GermanSpeaking
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Agent - German Speaking at Betsson Group. Skills: Customer Service, German language, English language. Help German and English-speaking customers via e-mail, chat, and telephone. Translate promotional texts and/or customer surveys in your local language”
What You'll Achieve.
Achieve our goal of the best Customer Experience; Reach the best customer satisfaction (including other KPIs)
Industry & Context.
Problem solver
Follow company policies and practices regarding player safety, protection, and responsible gaming
What They're Looking For.
Must Have
Excellent command of the German and English languages (written and verbal), Microsoft Office knowledge, Background in customer service, this can be face-to-face, online, or via phone calls, Multi-tasking and time management
Nice to Have
Additional languages are considered a plus
What You'll Do.
Help German and English-speaking customers via e-mail
Translate promotional texts and/or customer surveys in your local language
Manage customer accounts
How You'll Work.
Team & Collaboration
Work together with your team to reach the best customer satisfaction (including other KPIs)
Communication Scope
Excellent communicator
Full Job Description
Are you a problem solver, excellent communicator and a people person? If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta! The Wow You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless! At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. We want you to excel in the following: Help German and English-speaking customers via e-mail, chat, and telephone Work together with your team to reach the best customer satisfaction (including other KPIs) Translate promotional texts and/or customer surveys in your local language Manage customer accounts Follow company policies and practices regarding player safety, protection, and responsible gaming What's in it for me? Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite! You're good at: Excellent command of the German and English languages (written and verbal) Strong Microsoft Office knowledge Background in customer service, this can be face-to-face, online, or via phone calls Multi-tasking and time management Extra Awesome: Additional languages are considered a plus Benefits: 28 Vacation Days Per Year Relocation (including flights, bonus and accommodation) Hybrid Model Health & Life Insurance & Company Doctor €400 Wellness Allowance €300 Working From Home Allowance Lunch Provided Monday-Friday Company Discounts Company Events Great Atmosphere & Betsson Values Good to know: Start date
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