The Work
Tax Administration
CustomerServiceAgent
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Agent at The Work. Skills: Customer service, Tax law, Communication. Manage high volume of incoming calls. Provide clear and accurate guidance to taxpayers”
What You'll Achieve.
Achieve high compliance; Deliver innovative services
Industry & Context.
Federal and state criminal background checks, Fingerprinting, Verification of tax compliance
What They're Looking For.
Must Have
Two years of related administrative experience or equivalent combination of education and experience
Nice to Have
Fluent in Spanish, Experience using a computer, Proficiency in word processing, Demonstrated ability to maintain courteous and professional behavior when handling controversial matters and dealing with irate customers
What You'll Do.
Manage high volume of incoming calls
Provide clear and accurate guidance to taxpayers
Interpret and explain personal income tax laws
Explain sales and use tax laws
Assist taxpayers effectively
How You'll Work.
Team & Collaboration
Join a team dedicated to providing outstanding service
Communication Scope
Written communication; Verbal communication; Express ideas clearly and concisely
Full Job Description
**Agency** Dept of Revenue **Division** **Job Classification Title** Administrative Specialist I (S) **Position Number** **Grade** NC08 **About Us** The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. **Description of Work** Step into a meaningful role with the North Carolina Department of Revenue as a Customer Service Agent. In this position, you’ll make a real impact by guiding taxpayers, supporting compliance with North Carolina Revenue Laws, and delivering clear, accurate assistance over the phone. Join a team dedicated to providing outstanding service to communities across our state. We are currently hiring Customer Service Agents in our Rocky Mount location. SALARY: Starting Salary: $39,244 per year. Spanish Bilingual Premium: Immediate 5% salary bump ($41,206/per year) if you are fluent in Spanish. Training Completion Raise: Qualify for 5% salary increase upon successful completion of the training program. Our Hybrid-to-Remote Path: We believe in setting you up for success with structured, onsite support before transitioning you to working from home: Weeks 1–3 (Training): In-office full-time at your selected branch (Greensboro, Raleigh, or Rocky Mount). Weeks 4+ (Transition): Gradual shift to hybrid work, beginning with one day per week working from home, then increasing to two days per week. Post-Graduation (~8 months): After completing the training program, you will transition to almost 100% work from home, with
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