The Work
Tax Administration
CustomerServiceAgent
“Customer Service Agent at The Work. Skills: Customer service, Tax law interpretation, Communication. Manage high volume of incoming calls. Provide guidance to taxpayers”
What You'll Achieve.
Achieve high compliance; Deliver innovative services
Industry & Context.
Federal and state criminal background checks, Fingerprinting, Verification of tax compliance
What They're Looking For.
Must Have
Two years of related administrative or equivalent combination of education and experience, High school diploma or General Educational Development (GED) diploma
Nice to Have
Spanish Bilingual, Fluent in Spanish, Experience using a computer, Proficiency in word processing
What You'll Do.
Manage high volume of incoming calls
Provide guidance to taxpayers
Complete thorough training program
Interpret and explain tax laws
How You'll Work.
Communication Scope
Written communication; Verbal communication; Express ideas clearly and concisely
Applying for this Customer Service Agent role?
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How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
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