Novartis
CustomerServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Agent at Novartis. Skills: demand management, order management, supply chain management, SAP. Own end-to-end demand management: review forecasts, prevent stock-outs, and align coverage with stakeholders.. Manage customer orders, coordinating with Production and Quality to ensure reliable supply.”
What You'll Achieve.
deliver the dependable service our internal and external customers count on; prevent stock-outs; ensure reliable supply; match requested delivery dates; Track Key Performance Indicators; analyze trends; create performance reports; strengthen service performance
Industry & Context.
problem-solving; timely decision-making; ownership; proactive follow-through; investigations
This role is based in Târgu-Mureș, Romania. Novartis is unable to offer relocation support: please only apply if accessible.
What They're Looking For.
Must Have
Proven experience in operations management and execution in a supply, logistics, or manufacturing environment., problem-solving and timely decision-making skills, with clear ownership and proactive follow-through., Confident communicator who builds effective partnerships with internal teams and external customers., Solid understanding of transportation, demand planning, and order management processes., Proficiency with SAP, Microsoft Power BI or Kinaxis (or similar planning and analytics tools)., Fluent English
Nice to Have
fluency in Romanian is a plus, active learning mindset, resilience in a fast-changing environment
What You'll Do.
Own end-to-end demand management: review forecasts
and align coverage with stakeholders.
Manage customer orders
coordinating with Production and Quality to ensure reliable supply.
Plan shipments to match requested delivery dates with Dispatch and Warehouse teams.
Handle special requests
including one-time shipments and registration samples
based on customer demand.
Maintain accurate customer service records in SAP (Systems
and Products in Data Processing).
Track Key Performance Indicators
and create performance reports for stakeholders.
Drive improvements through investigations and corrective and preventive actions to strengthen service performance.
How You'll Work.
Team & Collaboration
partnering with production, quality, dispatch, and warehouse teams to ensure smooth material and product movement; align coverage with stakeholders; coordinating with Production and Quality; Plan shipments with Dispatch and Warehouse teams; builds effective partnerships with internal teams and external customers
Communication Scope
Confident communicator; builds effective partnerships
Full Job Description
**Band** Level 3 **Job Description Summary** #LI-Onsite Location: Târgu-Mureș, Romania Relocation Support: This role is based in Târgu-Mureș, Romania. Novartis is unable to offer relocation support: please only apply if accessible. Be the person who keeps customers supplied—reliably, accurately, and on time. As a Customer Service Agent, you’ll orchestrate demand and order flows end‑to‑end, turning plans into deliveries while keeping data clean and stakeholders aligned. You’ll work at the heart of the operation, partnering with production, quality, dispatch, and warehouse teams to ensure smooth material and product movement—and to deliver the dependable service our internal and external customers count on. **Job Description** **Key Responsibilities:** * Own end-to-end demand management: review forecasts, prevent stock-outs, and align coverage with stakeholders. * Manage customer orders, coordinating with Production and Quality to ensure reliable supply. * Plan shipments to match requested delivery dates with Dispatch and Warehouse teams. * Handle special requests, including one-time shipments and registration samples, based on customer demand. * Maintain accurate customer service records in SAP (Systems, Applications, and Products in Data Processing). * Track Key Performance Indicators, analyze trends, and create performance reports for stakeholders. * Drive improvements through investigations and corrective and preventive actions to strengthen service performance. **Essential Requirements:** * Proven experience in operations management and execution in a supply, logistics, or manufacturing environment. * Strong problem-solving and timely decision-making skills, with clear ownership and proactive follow-through. * Confident communicator who builds effective partnerships with internal teams and external customers. * Solid understanding of transportation, demand planning, and order management processes. * Proficiency with SAP, Microsoft Power BI or Kinaxis (or similar
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