Ecolab
CustomerServiceAgent
“Customer Service Agent at Ecolab. Skills: customer service, communication, problem solving. handling customer inquiries. resolving issues”
What You'll Achieve.
ensuring exceptional customer experiences and satisfaction; Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures; Proactively identify opportunities to improve customer satisfaction; Adhere to established service level agreements (SLAs); Be recognized for meeting goals, and secure opportunities for advancement
Industry & Context.
troubleshoot problems; problem solving and interpersonal skills
No immigration sponsorship available for this position
What They're Looking For.
Must Have
High school qualifications or equivalent, Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook), Experience using Customer Service software, No immigration sponsorship available for this position
Nice to Have
Ability to accurately type a minimum of 25 words per minimum, Ability to interact professionally with others and work independently in a fast-paced environment, Prior experience utilizing a multi-line telephone system, problem solving and interpersonal skills, Excellent verbal and written communication skills, Highly dependable team player, Ability to prioritize workload and complete responsibilities on time
What You'll Do.
handling customer inquiries
providing accurate and timely information
troubleshoot problems
process customer orders
maintain accurate and detailed records of customer interactions
and complaints in the customer relationship management (CRM) system
Stay up to date with product knowledge
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution; Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues
Communication Scope
excellent communication skills; Excellent verbal and written communication skills
Applying for this Customer Service Agent role?
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