Bandon Dunes Golf Resort
Hospitality
CustomerServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Agent at Bandon Dunes Golf Resort. Provide excellent customer service. Assist guests with inquiries”
What You'll Achieve.
Ensure guest satisfaction; Maintain high service standards; Achieve positive guest reviews
Industry & Context.
Complaint resolution; Troubleshooting guest issues
Ability to stand for long periods, Lift up to 25 pounds
What You'll Do.
Provide excellent customer service
Assist guests with inquiries
Handle reservations and bookings
Resolve guest complaints
Process payments and transactions
Maintain a clean and organized work area
Upsell resort services and amenities
Adhere to resort policies and procedures
How You'll Work.
Team & Collaboration
Work with front desk staff; Coordinate with housekeeping; Liaise with food and beverage; Support other departments
Communication Scope
Guest interaction; Telephone etiquette; Written communication
Full Job Description
## Description At Bandon Dunes Golf Resort, a lost item isn't just a problem to solve — it's a chance to make an impression that lasts. As our Customer Service Agent, you'll be the person guests rely on when something goes wrong. You'll own our Lost & Found operation end-to-end, manage incoming calls, and work through a steady flow of internal support tickets — all while keeping things organized, documented, and resolved. This is a role for someone who likes having clear ownership of their work, communicates well under pressure, and genuinely enjoys helping people. About Bandon Dunes Golf Resort: Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award-winning par-3 course, Bandon Preserve and the new Shorty's opened in 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon. Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list, or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone. Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, our community, and our environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attit
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