adjarabet.am
CustomerServiceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Agent at adjarabet.am. Handle customer inquiries via Digital Service Channels. Provide customers with data regarding services/campaigns”
Industry & Context.
Ability to work in all shifts, Night shifts 2–3 times per month
What They're Looking For.
Must Have
Fluency in Armenian, Good knowledge of Russian
Nice to Have
English will be considered a plus, Knowledge of Company's products/ services/promotions/standards
What You'll Do.
Handle customer inquiries via Digital Service Channels
Provide customers with data regarding services/campaigns
Register Customer problems and requests correctly
Verify information related to subscribers
Follow high-security level of customer data confidentiality
Follow company standards in customer service
How You'll Work.
Communication Scope
Excellent Communication Skills
Full Job Description
Customer Service Agent Customer Service Agent You've set your sights on the Customer Service Agent**** vacancy in our Customer Service team, and we’re here to give you all the details you need to **kick-start your winning journey!** **Who we are** We are **aPeople** , representing **adjarabet.am** – one of the largest entertainment portals in the region. Join us, and you’ll be stepping into a world of **innovation, growth, and non-stop excitement!** **Shift Schedule** 09:00–17:00 11:00–19:00 17:00–01:00 19:00–03:00 (Night shifts 2–3 times per month) ***_Ability to work in all shifts is required._** **Salary: 160,000 AMD** ### **As a Customer Service Agent, we need you to:** * Handle customer inquiries via Digital Service Channels: inbound and outbound call center Chat, Email, Social Media * Provide customers with the data regarding new and existing services/campaigns * Register Customer problems and requests correctly and accurately * Verify any kind of information related to subscribers * Follow a high-security level of customer data confidentiality * Follow company standards in customer service * Proper knowledge of the Company's products/ services/promotions/standards. ### **We need you to have:** * Fluency in Armenian, good knowledge of Russian, and English will be considered a plus. * Excellent Communication Skills * Multitasking skills * Stress tolerance * Adaptive to changes * Quick learner. **We promise:** * Health insurance * Competitive salary * Performance-based bonus system * Professional development opportunities * An additional 10 days off * Hybrid working model. * Your personal amigo to help you adapt. **Ready to claim your spot as our next winner?** **Your winning journey starts NOW!** **aPeople Team**
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