Vestiaire Collective
fashion
CustomerServiceAgentAssociate(EN/FR)
“Customer Service Agent Associate (EN/FR) at Vestiaire Collective. Skills: Customer Service Resolution, mediation, written and oral expression. deals with complex level 3 requests via outbound phone and inbound/outbound messaging channels. Answer and mediate level 3 complex/high added value complaints from customers and prospects”
What You'll Achieve.
ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the brand, with the aim of satisfaction and loyalty; increase of customer satisfaction
Industry & Context.
solution-oriented
onsite in Paris 3 days per week and remote 2 days
What They're Looking For.
Must Have
At least 3 years of successful experience in Customer Service, Perfect command of written and spoken English, Perfect command of written and spoken French
Nice to Have
Experience working in fashion is a plus, Additional languages are a plus
What You'll Do.
deals with complex level 3 requests via outbound phone and inbound/outbound messaging channels
Answer and mediate level 3 complex/high added value complaints from customers and prospects
Analyze & understand customer needs and expectations
and provide relevant and personalized answers until complete resolution
Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism
Be a Vestiaire Collective ambassador by demonstrating perfect written and oral expression
and an empathetic and patient attitude
Communicates proactively with team & managers about issues faced by our community to ensure continuous improvement
How You'll Work.
Team & Collaboration
Liaise and collaborate with internal stakeholders to comply with customers’ needs
Communication Scope
perfect written and oral expression; appropriate tone
Applying for this Customer Service Agent Associate (EN/FR) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Vestiaire Collective?
Real rants from real employees. Read before you apply.