Ankorstore
wholesale
CustomerServiceAdvisor-ShortTermContract
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Advisor - Short Term Contract at Ankorstore. Skills: Customer Service. Supporting brands and retailers with their questions and queries via email, phone, and live chat. Assisting customers with order issues, such as damaged/missing items, refunds, etc”
What You'll Achieve.
fostering trust and loyalty among our customers; helping them succeed through every interaction
Industry & Context.
Timely and efficient problem-solving
What They're Looking For.
Must Have
Professional proficiency in both French and English is an absolute requirement
Nice to Have
strong written and spoken level of Spanish, German, or Italian is a plus, experience with MacBook and basic knowledge of Excel are both beneficial
What You'll Do.
Supporting brands and retailers with their questions and queries via email
Assisting customers with order issues
such as damaged/missing items
Handling frustrated or emotional customers with empathy and kindness
Timely and efficient problem-solving
with clear and concise communications
Utilising our tools to resolve customer queries
Escalating complex topics to Senior Advisors and/or Team Leaders
Participating in training and update meetings to stay informed of product and process changes
How You'll Work.
Team & Collaboration
Liaising with internal and external stakeholders to support customer issues, such as the Logistics and Payments departments, shipping carriers etc
Communication Scope
Good written and verbal communication skills; clear and concise communications
Full Job Description
About us Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable. We’re building the infrastructure that powers modern wholesale for brands — from getting discovered by the right retailers to ordering, logistics, and financing — so both sides can work together on better, more sustainable terms. About Us At Ankorstore, we believe local independent retailers have a huge impact on the soul of the cities and villages we live in and we are convinced they can flourish if they are provided with great tools & great purchasing conditions. That is why we have built a network connecting the most authentic European brands to thousands of independent retailers. We are proud to serve every day these amazing entrepreneurs who are making our life enjoyable About Your Role This position is a 6 months Short Term Contract As a Customer Service Advisor at Ankorstore, you will be at the heart of our marketplace experience, providing outstanding support to our community of retailers and brands across Europe. You will be the voice of Ankorstore, ensuring our users receive timely, accurate, and empathetic assistance. Your contribution will be crucial in fostering trust and loyalty among our customers, helping them succeed through every interaction. Your main responsibilities: - Supporting brands and retailers with their questions and queries via email, phone, and live chat - Assisting customers with order issues, such as damaged/missing items, refunds, etc - Handling frustrated or emotional customers with empathy and kindness - Timely and efficient problem-solving, with clear and concise communications - Liaising with internal and external stakeholders to support customer issues, such as the Logistics and Payments departments, shipping carriers etc - Utilising our tools to resolve customer queries: Salesforce, Aircall, Mayday, DUST AI, Slack - Escalating complex topics to Senior Advisors and/or Team Leaders - Participating
Applying for this Customer Service Advisor - Short Term Contract role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Ankorstore?
Real rants from real employees. Read before you apply.