CustomerServiceAdvisorRemote

Excellent customer service, Proactive approach to claims handling, Negotiate all heads of claim within the Service Level Agreements on economic terms, Adhering to excellent service standards and best practice, Answering the telephone and signing off calls in accordance with WNS’ agreed procedures, Handle inbound FNOL calls relating to motor insurance claims, Delivering a calm, clear, and reassuring customer experience in a timely manner, Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved, Maintain compliance with industry regulations, internal policies, and data protection standards, Assess urgency and direct calls appropriately, Escalating complex or high-priority cases, Ensure correct prioritisation of workload and time management schedules are adhered to, Communicate clearly and professionally, Explaining the next steps and managing customer expectations, Balance empathy and efficiency, Supporting customers who may be distressed following an accident or incident, Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms, Assess circumstances with a critical eye, Remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures, Complaint handling within agreed company procedures, Keeping the policyholder informed both verbally and in writing of the status of the claim, Carry out administration on files including general typing of emails, Keeping a well organised and up to date portfolio of claims, Manage proactively and efficiently, Commit either a Saturday or Sunday plus bank holidays