Delivery Hero
e-commerce
CustomerServiceAdvisor(instashop)
“Customer Service Advisor (instashop) at Delivery Hero. Skills: customer service, order management, communication. managing the customer’s orders. ensuring that they receive timely and effective support throughout the order process”
What You'll Achieve.
timely and effective support throughout the order process; Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction; ensure the timely and accurate delivery of orders; seamless order fulfillment; improve customer satisfaction and business performance
Industry & Context.
Exceptional interpersonal and problem-solving skills
open to work on a rotational shift basis, including weekends
What They're Looking For.
Must Have
Minimum 3+ years of experience in customer service or call center roles, Ability to multitask and handle high call volumes, Effective time management & organizational skills, Exceptional interpersonal and problem-solving skills, Flexible schedule and open to work on a rotational shift basis, including weekends, Genuine care and concern for customer concerns and satisfaction, communication skills in English, both verbal and written
Nice to Have
bachelor's degree
What You'll Do.
managing the customer’s orders
ensuring that they receive timely and effective support throughout the order process
serving as the primary point of contact for both our customers and vendors
providing them with assistance on their inquiries
Handling calls and messages from customers
and prospects from our inbound channel
Providing high quality customer service
Responsible for floor support
supporting the team-leader in assisting the team with complex situations
Collaborating with the rider support team and merchant team
Meeting customer service performance metrics
Supporting our partners with their queries or requests on various communication channels
Escalating issues such as repeated patterns of failure points to the Escalations team or line manager
Staying up-to-date on company policies and procedures
Participating in initiatives designed to improve customer satisfaction and business performance
How You'll Work.
Team & Collaboration
Collaborating with the rider support team and merchant team; floor support, supporting the team-leader in assisting the team with complex situations
Communication Scope
English, both verbal and written
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