Santander
Retail & Commercial Banking
CustomerServiceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Advisor at Santander. Skills: Customer service, Problem solving. Act as first point of contact. Assist with transactions, queries, servicing”
Industry & Context.
Problem solver
What They're Looking For.
Must Have
Right to work in the UK
Nice to Have
A real desire to go above-and-beyond for customers, Effective team working skills with a flexible, can-do approach to work, Ability to follow process but also think on your feet, Openness to a broad range of activities even if outside of standard expectations
What You'll Do.
Act as first point of contact
Assist with transactions
Update customer records
Help keep customers and bank safe
Build relationships and find solutions
Develop knowledge of services and products
Identify ways to improve customer experience
How You'll Work.
Communication Scope
Communicate effectively with customers
Full Job Description
Customer Service Advisor | S1 | Everyday Banking | Multiple Locations Country: United Kingdom Job Description **IT STARTS HERE** Santander ([www.santander.com](http://www.santander.com/)) is evolving from **a global, high-impact brand** into a **technology-driven organisation** , and our people are at the heart of this journey. **Together** , we are driving a **customer-centric transformation** that values bold **thinking, innovation** , and the **courage to challenge** what’s possible. This is more than a strategic shift. **It’s a chance for driven professionals to grow, learn, and make a real difference**. Our mission is to contribute to help more **people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. **Retail & Commercial Banking **is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. **THE DIFFERENCE YOU MAKE** Santander is looking for a Customer Service Advisor based out of our Glasgow and Belfast Contact Centres, we are recruiting multiple roles with the following shift: Monday to Friday 12:00pm - 20:00pm The start date for this position is the 6th of July, please only apply if that start date is suitable for you. For our customers, you’ll be more than just the friendly voice of Santander. You’ll be a listener and problem solver. Acting as the first point of contact, whilst providing immediate and empathetic support over the phone. This role will allow you to thrive in a high-volume environment, embracing a flexible, "can-do" attitude, whilst working in a telephony-based role. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience. You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not l
Applying for this Customer Service Advisor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Santander?
Real rants from real employees. Read before you apply.