Radius Limited
Technology
CustomerServiceAdvisor
“Customer Service Advisor at Radius Limited. Skills: Customer service. Serve as primary point of contact. Respond promptly to customer inquiries”
What You'll Achieve.
Ensure positive customer experience
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Proven experience in customer service, Customer-centric approach, Ability to multitask, Prioritize in fast-paced environment, Maintain attention to detail, Adaptability to changing processes, Adaptability to changing technologies, Knowledge of customer service principles, Knowledge of customer service best practice
Nice to Have
Experience in similar advisor role, English, Bahasa Malaysia and Mandarin
What You'll Do.
Serve as primary point of contact
Respond promptly to customer inquiries
Respond promptly to customer queries
Respond promptly to customer complaints
Analyze customer issues
Implement effective solutions
Collaborate with internal teams
Resolve complex customer problems
Maintain accurate records of customer interactions
Maintain accurate records of follow-up actions
Identify opportunities for process improvements
Enhance customer satisfaction
Participate in team meetings
Participate in training sessions
Improve skills and knowledge
Handle escalated customer issues
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Communication Scope
Verbal communication; Written communication
Applying for this Customer Service Advisor role?
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