Radius Limited
sustainable mobility, connectivity and technology solutions
CustomerServiceAdvisor
Neural analysis suggests this role is
optimal for executive candidates.
“Customer Service Advisor at Radius Limited. Skills: customer service, problem-solving, communication. Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat. Analyse customer issues and implement effective solutions to meet their needs”
What You'll Achieve.
ensuring a positive customer experience; enhance customer satisfaction
Industry & Context.
problem-solving skills; Analyse customer issues and implement effective solutions
What They're Looking For.
Must Have
Proven experience in customer service, preferably in a similar advisor role, Excellent listening and problem-solving skills with a customer-centric approach, verbal and written communication abilities, Ability to multitask and prioritize in a fast-paced environment, whilst maintaining attention to detail, Resilience and ability to remain calm under pressure, Quick learner with adaptability to changing processes and technologies, Knowledge of customer service principles and best practices
What You'll Do.
Serve as the primary point of contact and respond promptly to customer inquiries
queries and complaints via phone
Analyse customer issues and implement effective solutions to meet their needs
Collaborate with internal teams to resolve complex customer problems
Maintain accurate records of customer interactions and follow-up actions
Identify opportunities for process improvements to enhance customer satisfaction
Participate in team meetings and training sessions to improve skills and knowledge
Handle escalated customer issues with empathy and professionalism
How You'll Work.
Team & Collaboration
Collaborate with internal teams to resolve complex customer problems
Communication Scope
verbal communication abilities; written communication abilities
Full Job Description
Heard of us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. We are seeking a dedicated Customer Service Advisor to join our team in Galway. As a key member of our customer-facing operations, you will be responsible for providing exceptional support to our valued clients, resolving inquiries, and ensuring a positive customer experience. * Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat * Analyse customer issues and implement effective solutions to meet their needs * Collaborate with internal teams to resolve complex customer problems * Maintain accurate records of customer interactions and follow-up actions * Identify opportunities for process improvements to enhance customer satisfaction * Participate in team meetings and training sessions to improve skills and knowledge * Handle escalated customer issues with empathy and professionalism ## Qualifications * Proven experience in customer service, preferably in a similar advisor role * Excellent listening and problem-solving skills with a
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