CustomerServiceAdvisor

Come join us and make a difference in the world! Discover more at [www.necsws.com](http://www.necsws.com/) NO AGENCIES PLEASE The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests; maintaining database/work records/filing. Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements). Business Fundamentals: Key opportunities: * Maintain excellent levels of attendance and punctuality * Attend regular training and development sessions with an assigned mentor * Maintain excellent levels of attendance, punctuality and quality of work * Ensure company policies and procedures such are understood and adhered to * Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe. * A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments. * The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC employee * · You will be given the necessary training and development to distinguish yourself early in your career with NEC * · An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation * · A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees Summary: This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NEC are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.