DPD Group UK
Logistics
CustomerServiceAdvisor
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Advisor at DPD Group UK. Skills: Customer service, Problem solving. Answer delivery status queries. Supply Proof of Delivery”
Industry & Context.
Problem solve
Occasional weekends required
What They're Looking For.
Must Have
Proven customer service experience, Communication skills, Confident telephone manner, Build quick rapport, Polite and professional, Exceed customer expectations, Excellent administration skills, Use Microsoft Office, High self-motivation, Effective problem solve
Nice to Have
Experience in fast paced environment
What You'll Do.
Answer delivery status queries
Supply Proof of Delivery
Investigate missing parcels
Resolve delivery disputes
Promote company products
Promote company services
Help internal customers
Help external customers
Proactively problem solve
How You'll Work.
Team & Collaboration
Work with Drivers; Work with Shift Managers; Work with Operations Managers
Communication Scope
Telephone manner
Full Job Description
* Contract: 6 month FTC - 37.5 Hours per Week * Salary: circa £24,000 * Location: DPD Bicester, Unit D, Symmetry Park, Bicester, OX26 6GF * Days of Work: Monday to Friday with occasional weekends required * Hours of Work: 08:30 - 17:00 Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You’ll also be focussed on; * Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD) * Carrying out thorough investigations for missing parcels and resolving delivery disputes * Promoting company products and services to new and existing customers ## Qualifications What we’re looking for; * You will have proven and demonstrable experience of working in a fast paced customer service environment * You will have strong communication skills with a confident telephone manner and the ability to build a quic
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