bet365
Online Gambling
CustomerServiceAdvisor
“Customer Service Advisor at bet365. Ensure every customer interaction is positive. Use internal tools to investigate inquiries”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Tech-savvy, Exceptional communication skills, Active listener, Customer-centric, Eagerness to expand knowledge, Meticulous attention to detail, Ability to multitask, Creative problem-solving capabilities, Individual and team collaboration skills, Maintain compliance with licensing requirements
What You'll Do.
Ensure every customer interaction is positive
Use internal tools to investigate inquiries
Coordinate with various departments
Escalate issues within Customer Service
Engage with customers through live chat
Engage with customers through telephone
Engage with customers through email
Ensure clear and efficient communication
Resolve customer requests promptly
Resolve customer complaints courteously
Assist in support of internal efforts
Improve customer perception of platform
Provide accurate information on policies
Provide accurate information on procedures
Provide accurate information on licensing
Promote responsible gambling practices
How You'll Work.
Communication Scope
Written communication; Verbal communication
Applying for this Customer Service Advisor role?
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ANONYMOUS · UNFILTERED
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