Barclays
CustomerServiceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Advisor at Barclays. Skills: customer service. Provide resolutions for customer queries/issues. Personalise each interaction through the use of multiple communication channels”
Industry & Context.
Provide resolutions for customer queries/issues; Resolve issues; Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
What You'll Do.
Provide resolutions for customer queries/issues
Personalise each interaction through the use of multiple communication channels
Enhance the bank's digital capabilities
Handle client requests efficiently
Comply with all regulatory requirements and internal policies related to customer care
Meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard
Take responsibility for the implementation of systems and processes within own work area
Participate on projects broader than direct team
Execute work requirements as identified in processes and procedures
Check work of colleagues within team
Provide specialist advice and support pertaining to own work area
Take ownership for managing risk and strengthening controls
Deliver your work and areas of responsibility in line with relevant rules
regulation and codes of conduct
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based
Make judgements based on practise and previous experience
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
Communicate sensitive or difficult information to customers
Build relationships with stakeholders/ customers to identify and address their needs
How You'll Work.
Team & Collaboration
Collaboration across multiple digital channels; Support the collaboration of internal stakeholders including sales, operational, and risk management teams; Support teams within the business operations function; Collaborating with and impacting on the work of closely related teams; Align across the enterprise; Support of our collaborative team
Communication Scope
Communicate sensitive or difficult information to customers
Full Job Description
# **Job Description** **Purpose of the role** To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. **Accountabilities** * Collaboration across multiple digital channels to personalise each interaction with a customer. * Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. * Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. * Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. * Support teams within the business operations function as needed, including risk management, compliance and collections. * Comply with all regulatory requirements and internal policies related to customer care. * To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. **Analyst Expectations** * To meet the needs of stakeholders/ customers through specialist advice and support * Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. * Likely to have responsibility for specific processes within a team * They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterpri
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