CustomerServiceAdvisor

**Customer Service Advisor - Salary - £26,700** This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage. We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. **A bit about the job:** * Acting as the first point of contact for customers calling about their home insurance claims * Providing clear, empathetic guidance and professional support throughout the claims journey * Managing customer expectations and helping guide them through next steps * Working towards individual and team performance targets while maintaining excellent customer outcomes * Confidently using technology and multiple systems to manage claims accurately and efficiently **Skills and experience we’re looking for:** * A resilient, enthusiastic and customer‑focused approach * The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset * The ability to remain calm, empathetic and professional in challenging situations * Good IT skills and confident using Microsoft packages e.g. Outlook and Word * Customer Service or Claims handling experience is desired Our hybrid model offers a **‘best of both worlds’** approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least **50% of their time in the office** , combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 w