Absa
Banking
CustomerServiceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Advisor at Absa. Dispense and receive cash. Process foreign and local cheques”
What You'll Achieve.
Process bank teller transactions accurately and timeously; Ensure customers are assisted promptly and in a friendly manner
Industry & Context.
Zero tolerance policy for teller errors
What You'll Do.
Dispense and receive cash
Process foreign and local cheques
Verify transaction information
Refer transactions exceeding limits
Capture all transactions
Count all cash received
Assist customers with documentation
Provide advice on cash process
Resolve customer enquiries
Explain bank procedures
Inform customers of feedback value
Explain sales campaigns
Support personal bankers
Reconcile own till cash
Advise on teller cash limits
Keep transaction records
Share knowledge with team
Provide cover for colleagues
Deputise for managers
Participate in team events
Complete assigned training
Manage leave programme
Pursue personal development
How You'll Work.
Team & Collaboration
Share knowledge and experience with Customer service Advisors in the team; Provider cover for other Customer service advisors in case of excessive workload or absence; Deputise for the Branch Manager or Branch Operations manager when required; Participate in team building events held by the branch; Nominate colleagues who have performed in the team or retail; Manage leave programme in liaison with Branch Manager and ensure all types of leave are updated on workday
Communication Scope
Friendly manner
Full Job Description
### **Empowering Africa’s tomorrow, together…one story at a time.** With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. [My Career Development Portal](https://absahr.service-now.com/careerdevelopmentportal): **Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.** _**Job Summary**_ To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mauritius. Please contact Reward for details. **_Job Description_** **CASH AND RELATED TRANSACTIONS 65%** **Outputs:** * Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in customers. * Where required, process foreign and local currency cheques, either by issuing or cashing such cheques. * Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, * Verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager or Branch Ops for follow-up and decision-making on whether to proceed. * Refer any transactions in excess of teller limits to the next level for authorisation. * Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing. * Carefully count all cash received or dispensed to ensure that
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