Culina Group
Logistics And Supply Chain
CustomerServiceAdministrator
“Customer Service Administrator at Culina Group. Skills: Customer service, Administration. Support day to day administration. Offer outstanding contract support”
Industry & Context.
Problem solving
12 month Fixed Term Contract
What They're Looking For.
Must Have
Computer literate, Proficiency in Microsoft Excel, Proficiency in Microsoft PowerPoint, Proficiency in Microsoft Outlook, SAP experience, Excellent communication skills, Ability to work in a fast paced environment, Conscientious and reliable, Adaptable attitude
Nice to Have
Previous experience is desirable, Full training will be given, Passion for delivering an exceptional customer service experience, Attention to detail/accuracy, Good geographical knowledge
What You'll Do.
Support day to day administration
Offer outstanding contract support
Provide customer service
Problem solve for client
Problem solve for customer
Problem solve for internal departments
Meet customer expectations
Meet client expectations
Resolve customer queries
Resolve client queries
Collate accurate information for KPI packs
Collate information for business reporting
Maintain high level of customer focus
Maintain high level of client focus
Provide reports for clients
Check PODs have cleared
Investigate unallocated PODs
Clear down unallocated PODs
Chase outstanding PODs from hauliers
Chase outstanding PODs from depots
Ensure completion of reports
Circulate reports to stakeholders
Perform other administration tasks
How You'll Work.
Communication Scope
Deliver accurate information
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